Understand
We start by getting clear on the problem, the context, and what success needs to look like. That means understanding the organisation's goals, current pressures, decision environment, constraints, and delivery reality.
In some cases, the issue is strategic ambiguity. In others, it is misalignment, delivery friction, unclear ownership, or a gap between ambition and capability. The first job is to understand what is really going on, rather than responding to the most visible symptom.